Your content in, accurate answers out
Benachat is not a hosted chatbot service. It runs inside your WordPress install, uses your own AI key and answers from knowledge you control.
You bring the content
Benachat reads the posts, pages, files and FAQ text you choose. Each item is split into short, searchable chunks and stored in your own WordPress database — nothing leaves your server at this stage.
A visitor asks a question
The chat widget sends the message to a secure REST endpoint on your own site, protected by a WordPress nonce. No third-party chat service sits in the middle.
Benachat finds the right context
The plugin scores your knowledge base against the question and picks the most relevant passages, together with the last few turns of the conversation.
Your AI provider writes the answer
That context plus your system prompt is sent to the provider you connected with your own API key. The model answers from your material and falls back to your custom message when it genuinely does not know.
The widget replies instantly
The answer streams back into the chat panel, styled with your colours, icon and branding preference, on desktop and full-screen on mobile.
What makes the answers reliable
- Retrieval first: the model always receives your passages before it writes.
- A system prompt you control, so tone and boundaries match your brand.
- A fallback message for anything outside your knowledge base.
- Adjustable memory, so long conversations stay on topic without ballooning cost.
What it costs
The plugin is free and GPL-2.0 licensed. You pay only your AI provider, and several of the supported providers offer generous free tiers — a small site typically runs on them comfortably.
Good use cases
- Pre-sales questions about services, pricing and delivery times.
- Support deflection for documentation and policy pages.
- Onboarding help inside membership or course sites.
- Multilingual answers drawn from the same source content.