Privacy Policy

• Plugin settings, including bot name, colours, display rules and your AI provider API key, saved in your WordPress options table.
• The knowledge base you build from posts, pages, URLs, files and manual text, saved in a plugin database table.
• Nothing else — chat transcripts are not written to the database by default.

When a visitor sends a message, your server forwards the message, the recent conversation turns, your system prompt and the matched knowledge base passages to the provider you connected, authenticated with your own key. That request is governed by the provider's own privacy policy. Benachat never routes these requests through our servers.

Telemetry is off by default. If you switch it on in the Display tab, the plugin sends your site URL, site name, contact email, plugin, WordPress and PHP versions, and whether the chatbot is active — once per day. It is used only to understand installs and to warn about critical updates.

• No visitor messages, chat transcripts or knowledge base content are ever transmitted.
• No API keys are ever transmitted.
• Turning the toggle off stops all transmissions immediately.

The chat widget sets no tracking cookies and runs no advertising scripts. Conversation history lives in the browser tab only and disappears when the visitor closes it. If you want to inform your users, add a short line about the AI assistant to your own privacy page.

• Clear the knowledge base at any time from the Training tab.
• Remove all plugin data by deleting the plugin — uninstall removes its options and tables.
• Rotate or delete your API key from the Connection tab whenever you choose.

Privacy questions can be sent through benachat.avapole.com.